“The customer is always right.” We remember when this saying meant something in terms of customer service, respect and the attitude that any business serving the public was actually committed to that end. Of course, the reality is that as much as we honor the spirit of the customer always being right, there are times when this simply isn’t so, and we have to deal with it. A case in point is a long-time builder…
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WHAT IF THE CUSTOMER ISN’T RIGHT?
